Privacy Policy

Secret Families (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, and safeguarded when you visit secretfamilies.org or interact with us online.

Information We Collect

We may collect personal information when you:

Make a donation
Sign up to volunteer
Contact us through a form or email
Subscribe to emails or updates
Participate in events or programs

Information collected may include:

Name
Email address
Mailing address
Phone number
Donation details (payment information is processed securely by third-party providers)

We do not intentionally collect sensitive personal information unless voluntarily provided for program participation or assistance coordination.

How We Use Your Information

We use your information to:

Process donations and acknowledgments
Communicate about programs, events, and updates
Coordinate volunteers and services
Respond to inquiries
Improve our website and outreach

We will never sell, rent, or trade your personal information.

Donations & Payment Processing

Online donations are processed through secure third-party platforms. Secret Families does not store or have access to your full credit card or banking information. Please refer to the privacy policies of the payment processor used at the time of donation.

Cookies & Website Analytics

Our website may use cookies or analytics tools to:

Understand how visitors use our site
Improve functionality and content

These tools collect non-identifiable, aggregated data such as pages visited and time spent on the site. You can disable cookies in your browser settings if you prefer.

Email Communications

If you provide your email address, you may receive updates about events, fundraising efforts, or programs. You may unsubscribe at any time by using the link included in our emails or by contacting us directly.

Information Sharing

We may share information only when:

Required by law
Necessary to operate programs (e.g., coordinating volunteers)
Working with trusted service providers who assist us and agree to keep information confidential

We do not share donor or family information publicly.

Data Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. While no system is 100% secure, we work diligently to protect your data.

Your Choices

You may:

Request access to or correction of your personal information
Opt out of communications
Request deletion of your data when appropriate

To do so, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.